Wang Solutions

Keep it Local Like GreenJobInterview!

With the political arena heating up, you can’t turn on the TV without hearing a debate about this domestic issue or that foreign policy. One hot topic is outsourcing: should we outsource the jobs overseas, or hire independent contractors to get tasks done, instead of hiring employees? A little BIG company in Costa Mesa, CA came up with a better answer. GreenJobInterview (www.greenjobinterview.com) decided to think inside the box and recently established its own 25-seat call center in its own office, with its own employees as customer service representatives!

GreenJobInterview has only been around since 2007, but it’s already been good for the environment and good for businesses. The company offers a live virtual interviewing platform via the internet for employers across the country and around the world. Instead of flying in potential candidates who, after all, might not be hired, recruiters from companies of all sizes use GreenJobInterview’s technology to conduct interviews with just a few mouse-clicks. And instead of traveling back and forth for a first interview, then a second interview, etc., a job candidate simply has to log on to his/her computer – preferably wearing something dressier than pajamas.

The job candidate sets up a webcam with the help of GreenJobInterview’s customer service representatives, and is trained over the phone on the interviewing process. The recruiter schedules the interview, and presto, recruiter and candidate are talking virtual face-to-virtual face.  No rushing around on planes, trains, and automobiles, and Mother Nature gets to breathe easier as a result.

Earlier this year, Theo Rokos and Greg Rokos, the CEO and President of GreenJobInterview reached an important crossroads in their enterprise: should they expand their customer service department to a full-service,24/7 call center in-house, or outsource it overseas or to another local firm? After much debate, they decided to invest in their own call center, hiring their own employees as customer service representatives for GreenJobInterview.

The best part of this company’s success and expansion is that Greg and Theo chose to invest in-house. Because of their decision, they generated employment in this depressed economy and spent money locally on the workstations, telephone systems, furniture, fixtures,etc. This small BIG decision is practically unheard of nowadays, and should be looked upon as a model to be followed.